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Hercules GSP38WB wall guitar hanger

Published 27.01.2024 by Tibor Truong

Object Hercules GSP38WB wall guitar hanger
Failure Mount broke off, central metal tube cracked
Repair type Call support, ask for replacement
Repair time 5 minutes
Repair cost FREE
Difficulty EASY
Tools needed Screwdriver
Repair service available? YES
Rating 10/10
Hercules-1

Problem, what happened?

After 3 years of good service, when i took my guitar off the wall the hercules mount made a pop noise and it's central metal tube cracked.

This failure is due to a manufacturing error in older guitar hanger models. If you have such mounts at home, unmount them and check the reference on the back. If you have the A024H model, it is at risk of breaking and you should replace them.

How to fix it, solution

Contact Hercules support. They will offer a free replacement for your mounts. I gave them my informations and little more than one week later i received two A024J replacement mounts who quickly got installed and since then work like a charm.

Repair procedure
  1. Contact Hercules support and ask for replacement
  2. Unscrew old mount
  3. Screw in new replacement mount


Evaluation of the repair

Although i am disappointed that a brand like Hercules originally sold me a product with a dangerous flaw, i am in very happy of their service who quickly fixed the issue and provided me with a free replacement part.

Here you can see the old and new mount:
Hercules1
Hercules2